DCPS Tech Help
This Tech Help section is specifically for DC Public Schools students and families. Charter and private schools should contact their schools directly.
How-to Guides:
- Pre-K student iPad user guide.
- Surface Go user guide.
- How to install Microsoft Teams
- If your camera isn’t working, reference the user guide found here to check for and install Windows Updates. This should fix your camera issue.
Access and Passwords:
What do I do if I can't sign into my school computer?
- Existing students must log in using their passwords set last school year.
- New students must log in using DcMMDDYY where MMDDYY is the date of birth.
- Students in secondary grades will be prompted to change their password at first login.
- Students and Families may call the DCPS Student and Families Technology Help Desk (202-442-5885 and Press 1) or contact their school's Technology POC to reset their passwords.
Please view this resource (Spanish) and this video (Spanish) to help you log in and navigate the Parent Portal. Your initial log in information for the Parent Portal will be sent to you via email from [email protected].
If you have not received your login information, please reach out to your child's school enrollment point of contact to make sure they have your correct email address and have granted you Parent Portal access in Aspen.
Canvas is DCPS' learning management system, and you can log on at https://dcps.instructure.com/.
The username is the student ID#@students.k12.dc.us (e.g. [email protected])
Unless the student's password was previously changed to a custom password, the password is ‘Dc’ + your 6-digit date of birth (DcMMDDYY).
- Example: if your birthday is October 8, 1996, then your password would be Dc100896
This will be the student's password to start the school year. In September, students will be prompted to change their passwords to better secure our students’ online accounts in this virtual environment.
For all other inquiries, including questions about your child’s report card, please contact your school primary phone number (view school directory here), and they will direct your question to the appropriate point of contact.
